Frequently Asked Questions

 If you have other queries please contact Smiffy's Liverpool at liverpool@smiffys.com.

1.How do I navigate through the site?
2.How do I order costumes or accessories?
3.What if I want to cancel an order?
4.What methods of payment do you accept?

1. How do I navigate through the site?

 You can use the top menu to go to the page with Costumes, where all the costumes are organised by Themes.
If you select the option "Themes" from the top menu, you will be redirected to our licensed theme area.
When you click a subtheme, a new page will be displayed and in the left side you will have the menu to help you  browse through all the categories from the website.
If you know what you want, we suggest you use the Search option. Just enter some keywords for e.g.vampire cape,  red dress. The results of the search can be refined using criteria like: price, gender.
 
2. How do I order costumes or accessories?

Just select the size for the products you want to purchase (unless the products are unsized) and click "Add to basket". For more details regarding sizes, please click the link "View sizes"found in the page with products details. For the checkout process you have 2 options:
-fast checkout, where an account is not require (although with a registered account you will options like save
basket, view previous order details and many more)
-register for an account or login and follow the steps.

3. What if I want to cancel an order?

 Cancellations are only accepted if the Customer complies with the following cancellation procedure and before  the order has been despatched. If the order has been despatched prior to the cancellation, then in accordance with the Consumer Protection (Distance Selling) Regulations 2000, it is still possible to cancel your order as described in our returns procedure.
If the procedure is not respected, the order will be considered valid and the Customer will remain liable for the full payment.
 
4. What methods of payment do you accept?
We currently accept Paypal which allows our customers to pay securely.